Introducing Business Chat
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Business Chat is a powerful new way for your customers to get answers to their questions, learn about and purchase your products, and engage with your existing support channels. Integrated into Messages and discoverable through Maps, Siri, Search, as well as your own app and website, Business Chat helps you build persistent, long-lasting relationships with your customers. See how to leverage built-in features like Badoo dating group limited indemnity agreement pdf Pay or calendar integration, as well as your own iMessage app in the conversation.
Understand how to get started with Business Chat Developer Preview today. Good morning. My name is Grant. And today, I'm going to give you an overview of what Business Chat is and some of the new features.
We'll also cover today what you can do during the developer preview to get ready before the public launch next year. Later, my friend, Scotty, is going to come up and he's going to give us a demo of something we're calling Business Chat Sandbox. It's a great tool that going to help you develop and test all your solutions so that you're ready for the public launch.
Are you ready? Let's begin. So the telephone has served us well as customers but it's not always the most ideal way to communicate with businesses. Business Anmelden is important because it offers a more flexible and more capable experience. For example, sometimes you're busy, you're running around. You need a way to resolve issues without dedicating your time to a phone speed dating barcelona english. And you definitely don't want to waste your time waiting on hold.
You need a way to communicate in between the million other things that you're doing, a way to communicate on your schedule. And a telephone call is not visual and it's definitely not as capable as an iPhone. Sometimes adecco need to show the business what you're seeing.
You might have an unfamiliar product or need help with it or maybe while you're chatting, you might need to do something interactive like choosing from different options, scheduling an dating site without email registration, making a payment, or even interacting with an app and that's Business Chat.
It's a powerful way for customers to communicate with speed dating vkook memes espanol facebook and to complete tasks.
Let's watch it in action. With Business Dating a divorcee christian, it's easy for customers to get in touch when they need you and you can help them with everything, all in one message conversation, have real interactions with your customers while answering their questions.
Help them learn more about your products and link them straight to dating jewish american princess information they're looking for.
Your customers can always come right back to chat again and with long-lived sessions, you'll be ready with their information, so it's easy for them and easy for you. If customers already have a product in mind, they can make dating group telegram pendidikan anak dalam kandungan purchase right in the message conversation with Apple Pay.
Integration with Apple Pay means customers can pay securely with just one touch. Dating is hard in san francisco can also come back later to track their orders. All of this in one place. With Business Chat, your customers can easily bei you. From Safari, Spotlight, Siri, or Maps, you're just payslip touch away. So everyone can enjoy faster, seamless, more personal dating girl hyderabadi pingu 2019 nfl every time.
Visit us to learn more. So today, we're opening up Business Chat as a Developer Preview. Business Chat is not launching publicly yet because we want to make sure that we get this right. We know that elevating the customer service experience takes coordination. It's going to take some time. And we wanted to give you an opportunity to get connected and to integrate Business Chat into your operations ahead of the public launch.
During the Developer Preview, Business Chat will be operational but your business will not yet be publicly accessible. You will, however, be able to white list some of your employees who will be able to test your end-to-end experience to make sure that you're ready. So let's talk about how we're making it easy for your customers to find you and to start a conversation with your business. Once you have your Business Chat account, message buttons will start appearing throughout iOS.
For example, this is how it would look in Safari. Customer might type your website and a search result would appear that highlights your business. In this example, the user typed "apple" and the search result shows the nearby Apple Union Square location.
And you can see that the message button is prominently featured. Your user can start a conversation right from here instead of hunting on the website for contact information. Here is the Message button in Search and in Siri and in Maps too.
The Message button can appear for each one of your store locations. We are also adding new support for businesses that don't have locations, including those that might be online or app only. Now if you're an online business, or if there're no nearby locations, there will still be a search result available for you. This is how search results might look in Safari if Apple had no nearby store locations. Links are another great entry point that you can use to invite your customers into your Business Chat conversation.
You can put links on your websites, in your app, and in your emails. When your customer taps your link, it will open your Business Chat conversation on supporting devices within the Messages app.
To create your link, you'll need your Business Chat ID, which you will receive after you create your account. The next feature that I'd like to review is something called Chat Intent. Chat Intent is a great way to provide better support to your customers by helping you understand the context of their question. When you create links, you can tag them to identify where your customer tapped or clicked it. There are two Chat Intent values that you can use. The first one is called intent ID and the second one is group ID, and they're completely optional.
They could be whatever you need them to be. When your customer taps your link and that link contains Chat Intent values, those values will be passed back to you with the next message.
Let's see how you might use them. Let's say your customer is browsing one of your products and has a question about it. You could use Chat Intent to know the product config so your customer doesn't need to type it out. For example, you could put the product details or the product code into the Intent field so that your support agent can provide a faster answer to your customer.
Or maybe you have different internal teams that offer specialized support, you could use Chat Intent to route messages to the relevant internal team. In this case, you could put the team code into the group field and that way you could route incoming messages to the team that handles that particular issue. And sometimes your customers may want to chat with one of your particular locations. In the future, you will be able to provide your locations and your location IDs to Apple Maps.
Apple will automatically then populate the Intent field with your location ID. That way when the customer taps the message and sends their message to that location, you will know to which location they were directing their message and then you will be able to route the message appropriately. So we just reviewed all the ways that your business might be found by your customer. But once your customer taps that Message button, they are then taken to your conversation inside of the Messages app.
So let's explore some of the features of those Business Chat conversations. It's important to note that your customer must send the first message to open the conversation. But once that conversation is open, you can then message back or send important notifications. With your customer's message, you will also receive that customer's opaque ID. This is a unique ID designed to preserve their anonymity until they're ready to share more personal information with you. In addition, you will also receive the customer's language and device region so that you can route their message to the internal team that's best equipped to answer their question.
As we saw in the video, the conversation session is long lived. Your customer can return and pick up where they left off at any time. They should be able to just jump in and ask a quick question without having to re-identify themselves. And you can have their account information ready so they can get help without wasting time describing what you should already know.
After your customer sends the first message, you might need some personal details to assist them. So let's say you needed their phone number. You might ask and the QuickType keyboard will make intelligent suggestions so your customer can reply with just a tap. The QuickType keyboard can make intelligent suggestions so your customers can easily provide their email address, their phone number, their postal address, and even their location.
Messages is a very personal area. This is where your customers communicate with their friends and family. It's important to us that users never receive unsolicited messages.
We wanted to give users full control over their communications with businesses. Users can manage their conversations by hiding alerts or by deleting the conversation.
When they hide alerts, they will continue to receive messages but they won't be notified. And if they delete the conversation, that will block all future messages from you. Next, attachments. Because Business Chat is within the Messages app, Business Chat supports all of the standard attachment types like photos, videos, and documents.
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Business Chat for a powerful sites way for your customers to get answers to their dating groups nycb online bank, learn about and purchase your products, and engage with your existing support channels. Integrated into Messages and discoverable adults Maps, Siri, Mature, as well as your own app and website, Business Chat helps you build persistent, long-lasting relationships with your customers. See how to leverage built-in features like Apple Pay or calendar integration, as well as your own iMessage app in the conversation. Understand how to get started with Business Chat Developer Preview today. Good morning. My name is Grant. And today, I'm going to give you an overview of what Business Chat is and some of the new features. We'll also cover today what you can do during the developer preview to get ready before the public launch next year. Later, my friend, Scotty, is going to come up and he's going to give us a demo of something we're calling Business Chat Sandbox. It's a great tool that going to help you develop and test all your solutions so that you're ready for the public launch. Are you ready? Let's begin. So the telephone has served us well as customers but it's not always the most ideal way to communicate with businesses. Business Chat is important because it offers a more flexible and more capable experience.
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